Shipping policy

Thank you for shopping with us! We aim to provide you with the best service possible. Please read our shipping policy to ensure you have all the information you need before placing your order.

1. Processing Time
   All orders are processed within 1-3 business days. Please note that processing times may vary during peak periods or due to unforeseen circumstances.

2. Shipping Options & Delivery Times
   We offer a range of shipping options to suit your needs. Estimated delivery times and costs will be displayed at checkout based on your location and selected shipping method.

3. Taxes & Duties for EU Orders
   For orders shipped to the EU, please note that taxes and duties are not included in the shipping cost unless you select the appropriate option at checkout. If this option is not selected, you will be responsible for paying any applicable fees directly to the carrier upon delivery.

4. International Shipping
   We ship worldwide! Please be aware that customs regulations and import duties vary by country, and it is the customer's responsibility to comply with their local requirements.

5. Order Tracking
   Once your order has shipped, you will receive a confirmation email with tracking information to monitor your delivery progress.

6. Lost or Delayed Packages
   While we work with trusted shipping carriers, delays or issues may occasionally occur. If your package is delayed or lost, please contact us at queries@byalona.com, and we will assist you promptly.

If you have any questions or concerns about your order, feel free to reach out to us at queries@byalona.com. Thank you for choosing By Alona!